Shipping Policy

At Lighting Disty, our goal is to provide clear and reliable shipping for all orders shipped within the United States. This policy explains how we process, ship, and deliver your orders.

Shipping Area

We currently ship orders to addresses within the United States of America.

Order Processing & Handling Time

Orders are processed on business days (Monday–Friday, excluding holidays).

• Handling time: 1–2 business days (Monday–Friday)

Handling time begins after your order has been successfully placed and payment is confirmed.

Transit Time

• Estimated transit time: 1–8 business days (Monday–Friday)

Transit times are estimates and may vary based on carrier performance, destination, and other factors such as weather or carrier delays.

Order Cut-Off Time

Orders placed by 12:00 pm (GMT-00:00) Pacific Standard Time (Los Angeles) are considered received on that business day. Orders placed after this time may be processed on the next business day.

Shipping Charges (United States)

We offer free standard shipping on all orders shipped within the United States.

Order Confirmation & Tracking

Once an order has been submitted, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email that includes your tracking number and a link to track your shipment.

Delivery Address Changes

If you need to update your shipping address, please contact us as soon as possible at orders@lightingdisty.com.

Address changes can only be made before an order has been dispatched. Once an order has shipped, changes to the delivery address may not be possible, but we will do our best to assist you.

Damaged Orders

Please inspect your order upon delivery. If your order arrives damaged, please contact us as soon as possible and include:

• Your order number
• A description of the damage
• Clear photos of the damaged item and packaging

You can reach us at orders@lightingdisty.com.

We review damage claims on a case-by-case basis and will provide next steps once we have evaluated the issue.

Returns, Exchanges & Refunds

We accept returns within 14 days of delivery, subject to our Return & Refund Policy. In general, items must be unused, uninstalled, and in their original packaging to be eligible for return.

For full details about eligibility, return shipping costs, exchanges, and refunds, please review our Return & Refund Policy.

Contact Us

If you have any questions or need assistance with our shipping policy, please contact our customer service team:

Email: orders@lightingdisty.com

We are here to help and aim to make your shipping experience as straightforward as possible.