FAQs

Can I change the shipping address on my order?

If you need to change the delivery address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of shipping.

Can I return an item for a refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I get in touch with Customer Care?

orders@lightingdisty.com is the email address for our customer service department and we have live support chat, We are always welcome to assist you with any questions you might have.

Can I cancel my order?

Yes, you have 24 hours after placing your order to cancel it. you must cancel your order before it ships. All updates can be sent to orders@lightingdisty.com

When will my card be charged?

Just after your order has been successfully placed.

Are orders delivered on weekends?

Orders are not shipped or delivered on weekends or holidays.

Can I change the shipping address on my order?

Yes, you can change the shipping address and contact details on your order as long as the order has not yet been dispatched. Please contact our customer service team by emailing orders@lightingdisty.com How can I track my order?

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be activated straight away.